Return & Refund Policy

Last updated: October 5, 2026

Laney's Boutique is a trading name of Silvercrest Commerce LLC, 75 E 3rd St, Sheridan, WY 82801, USA, company number 2026-001913050.

Our promise: 30 days, any reason

Not in love with it? Send it back. You have 30 days from delivery to return any item, whether the fit is off, the color is not what you hoped for or you simply changed your mind. We offer this voluntarily, beyond what US law requires, and it never limits the rights you have under federal or state consumer protection law.

Always tell us first

Every return starts with a message to us: email support@laneys-boutique.com with your order number and the items you want to return, or call +1 872 370 1136. We register the return and send you the return form and the return instructions. We only accept returns that have been registered this way. A parcel that reaches our warehouse without a registered return cannot be linked to an order and is not processed or refunded, so please wait for our instructions before you ship.

The two deadlines

Step 1, 30 days: register your return with us. The 30 days start on the day after you, or someone you designate, receive the parcel.
Step 2, 14 days: send the goods back. The 14 days start on the day you receive our return instructions; handing the parcel to the carrier within that time is enough.

Where to send it

Returns go to our returns warehouse in China:

Wu Xi, Building 4, 4th Floor, 58 Baiye Road, Dongguan, Guangdong 523000, China

Our return instructions confirm the address and explain what to include in and on the parcel, including the completed return form.

Return costs, in plain words

Please read this before ordering. If you return something because you changed your mind, you pay the shipping to China: in practice $20 to $35, depending on carrier and weight, plus any export paperwork your carrier asks for. Use a tracked service and hold on to your proof of postage until your refund comes through. We refund only once the item has reached our warehouse and passed inspection.

Trying on is fine, wearing is not

Try it on, as you would in a fitting room. If an item comes back with signs of wear or use beyond trying on, think stains, odors, washing, pilling or damage, it has lost value and we deduct a matching amount from your refund. Missing tags or missing original packaging are never a reason to refuse a return.

Your refund

When your parcel reaches our warehouse, we check the item for completeness and condition. You then get back everything you paid, including any standard shipping charge you may have paid (our standard shipping is free), within 14 days of the item arriving, less any deduction for signs of wear. No refund is issued before the item has been received and inspected; a proof of postage on its own does not trigger a refund. The refund goes to your original payment method at no cost to you, with a confirmation email when it is sent; your bank may take a further 3 to 5 business days to post it.

Cancelling your order

Changed your mind right after ordering? You have 15 minutes. Contact us within 15 minutes of placing the order and we cancel it free of charge, with a full refund. After that the order is in processing and can no longer be cancelled or changed; once it arrives, return it under the 30-day promise.

Damaged, defective or wrong items

Report it within 14 days of delivery: email your order number, a short description and clear photos of the item and the packaging. We then work out the solution with you: a replacement, a partial refund or store credit, depending on the problem. For a confirmed damaged or wrong item, any return shipping is on us. Your rights under federal and state law apply in addition.

Exchanges

Questions

We reply within 24 hours on business days.
Email: support@laneys-boutique.com | Phone: +1 872 370 1136
Customer service: Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday 11:00 AM to 4:00 PM (Central Time)
Trader: Silvercrest Commerce LLC, 75 E 3rd St, Sheridan, WY 82801, USA. Company number 2026-001913050.