Shipping policy
Last updated: October 5, 2026
What does shipping cost?
Nothing. Shipping is free on every order, with no minimum order value, no hidden fees and no surcharges at checkout. You pay the product price plus any sales tax that applies in your state, shown at checkout.
Where do you ship?
To addresses in the United States only.
How long does delivery take?
- Processing: 1 to 3 business days (Monday to Friday, excluding US federal holidays). Orders placed before 5:00 PM Central Time on a business day start processing the same day.
- Transit: 8 to 10 business days, depending on your location.
- Total: at the latest 13 business days from your order, and in any event within 30 days.
Delivery times are estimates; holidays, carrier disruptions and severe weather can occasionally add a few days. Every item is quality-checked before it ships. If your order has not arrived within 30 days, you can cancel it and receive a full refund.
Will I pay customs or import fees?
No. Any duties, import taxes and handling fees are included in the price you paid; the amount at checkout is the final amount. If a carrier nevertheless asks you to pay something on delivery, contact us at support@laneys-boutique.com and we reimburse it in full.
How do I track my order?
When your order ships, you receive an email with the tracking number. If no shipping confirmation arrives, the tracking does not work, or it has not updated for more than 7 days, let us know and we take care of it.
My order is late or missing. What now?
Contact us if it has not arrived within the estimated window; we immediately open an investigation with the carrier. If tracking shows delivered but you did not receive the parcel, we file a claim with the carrier. If a parcel is lost in transit, we send a replacement or refund you in full, whichever you prefer.
My parcel arrived damaged.
Visibly damaged on arrival? You can refuse it and contact us. Delivered while you were out? Tell us within 14 days of delivery and send photos of the damage and the packaging; we then agree a replacement, a partial refund or store credit with you. You never pay to return damaged goods.
Can I change or cancel my order?
Yes, within 15 minutes of placing it: email support@laneys-boutique.com right away and we cancel or change it free of charge. After 15 minutes the order is in processing and can no longer be changed or cancelled, and the delivery address can no longer be updated. Once your order arrives, you can return it under our 30-day Return & Refund Policy; register the return with us first.
Contact
We reply within 24 hours on business days; weekend messages are handled on Monday.
Email: support@laneys-boutique.com | Phone: +1 872 370 1136
Customer service: Monday to Friday 9:00 AM to 5:00 PM, Saturday and Sunday 11:00 AM to 4:00 PM (Central Time)
Trader: Silvercrest Commerce LLC, 75 E 3rd St, Sheridan, WY 82801, USA. Company number 2026-001913050.